Truly Know Your Clients
Go beyond meter data and bill disaggregation to truly understand what drives your customers. Deliver the right message at the right time to each customer to achieve your corporate objectives.
Fiveworx combines persona-based messaging for residential and commercial customers, behavioral analysis, and machine learning to provide you the most robust insight available on what motivates your customers.
84% of homeowners know little to nothing about what to do to improve home energy efficiency.
(Energy Pulse™ 2016 , Shelton Group)
Your customers aren’t all the same. Your messaging shouldn’t be either. The Fiveworx platform tailors on-the-fly personalized communications between you and your customers based on their persona, preferences, and actions.
You have big goals. We can help you exceed them.
Your customers aren’t all the same. Your messaging shouldn’t be either.
Fiveworx has the exclusive license to use insights from the Shelton Group Energy Pulse and B2B Pulse Surveys in the digital space.
Real Customer Insight
We use machine learning, psychosocial personas, and various data sources to give you a highly personalized, comprehensive view of each customer at a glance.
Our ever-growing content library includes a range of engagement messaging to drive behavior change and engagement. Each piece is uniquely designed for each persona.
Set it & Forget it Email Automation
Automate email “journeys” to maintain ongoing contact with customers, plan and schedule email distribution to recipient lists, send one-off messages, use prewritten templates, and more.
See which of your customers are opening your emails, what persona types are the most engaged, which topics and messages are most popular, and even what time your emails are likely to be opened.
We believe software should be sickeningly simple to use. To ensure your experience with Fiveworx is easy and enjoyable, we will connect you with your very own expert Customer Success Manager to ensure implementation and deployment are seamless.