Company Expands Leadership Team, Aligns Organization for Continued Growth
KNOXVILLE, Tenn., January 19, 2016—Fiveworx (www.fiveworx.com), a digital customer engagement software and services company for the energy sector, today announced the promotion of Laura Orfanedes to Chief Strategy Officer, and Jamie Lalos to Vice President of Customer Success.
In her role in the newly created Chief Strategy Officer position, Ms. Orfanedes will be responsible for new business development and sales, competitive assessments and marketplace evaluations, company positioning, strategic partnerships, and existing business expansion. Ms. Orfanedes previously served as Fiveworx Vice President of Customer Success.
As Vice President of Customer Success, Ms. Lalos will be responsible for all of Fiveworx post-sales client implementations, including overall project management, customer onboarding and support, oversight of professional services, training, and support teams, product development coordination, and the optimization of client success and satisfaction. Ms. Lalos previously served as Fiveworx Director of Customer Engagement.
“As Fiveworx moves into its next phase of growth, Laura’s industry knowledge and expertise will continue to help drive the company forward and Jamie’s commitment to excellence in program implementation will continue to create loyal customers,” said Patrick Hunt, Fiveworx CEO. “Their shared vision and dedication to making Fiveworx the new standard for personal, meaningful, and relevant utility customer engagement are helping to fuel our company’s continued growth.”
Fiveworx is a software and services company based in Knoxville, Tennessee. Our solution utilizes insights from more than 11 years of national polling of American energy consumers and sophisticated, patent-pending marketing software to transform the way that utilities are communicating with their customers. We offer a digital engagement platform featuring persona-based content libraries, email marketing, and marketing automation that allows us to achieve “mass personalization” by delivering the right message, to the right customer, at the right time. As a result, we are able to increase customer awareness of and participation in utility programs, products, and services, improve customer satisfaction and deliver verified energy savings. Visit fiveworx.com to learn more.